FAQS

We have opened our new shop on 2021/1/16. Order history and points are carried over to the new shop, but not passwords. We are sorry for the inconvenience but we ask you to please create your account again (using the same email address) so you will be able to keep the points you gained at our former site and continue to gain points. Purchase as a visitor is also possible, for no points.

As a result of the data migration from the former Inoxia site to this new version, some names and addresses that don't use regular English characters may have become garbled, and there is also a possibility that data for states/provinces may have had import errors. We deeply apologize for the inconvenience but we ask that you correct any data that carried over incorrectly.

We are now working on copying the tracking numbers for the recent orders. If you would like to see it now please ask us via the contact form.

We have migrated valid points (before the expiration which is one year from acquisition). However, if your valid points are not shown please let us know.

Now because of COVID-19 shipping is limited. Please check the news section for the list of countries we can ship to. If your country is not listed there, please make an order selecting "bill me later". We will send an invoice when shipping to your country becomes available again.

We had been asking customers using our former site to add a tube for poster orders. However, at the new site, we have changed to a new method so customers no longer need to add poster tubes. Instead, we will add a suitable tube on our side to make it easy. The tube cost is now included in the shipping cost.

You may want to choose "A5 Box" (cardboard box) from Shipping Box option. The box is free itself, but with its extra weight, the postage may be increased. We are happy to remove the vinyl from the sleeve and double box at your request. Just ask us to do so by filling in "Special Instruction" in the Special Instructions field in the bottom of "Step 1 of 3 - Delivery Information". EMS is the best option here. Avoid Surface unless you know what it is.

Yes for the non-shrink wrapped vinyls. Fortunately, most of the LPs and the EPs from Inoxia and Daymare Recordings fall into this category. Enter "REMOVE THE VINYL FROM THE SLEEVE" in the Special Instructions field in the bottom of "Step 1 of 3 - Delivery Information".

Yes. But you have to follow the instruction as below. What for? Well, double-boxing will cause you an extra postage for increased total weight, but the cart program we use doesn't tell us how much it will exactly be until you check out. So, we have a workaround here. 1) Enter "DOUBLE BOX MY ORDER" in the Special Instructions field in the bottom of "Step 1 of 3 - Delivery Information". 2) Choose "Money Order" for your payment method WITHOUT REGARD TO YOUR REAL PREFERENCE. 3) Then, Check out. Please note the total you see at this moment is NOT final. 4) We will send you PayPal Money Request with the FINAL PRICE containing the increased postage. 5) Follow the instruction in the PayPal Money Request to check out. That's it.

Due to complications from COVID-19, shipping is currently limited and we try to show only the available shipping methods at the moment.

These options are shown for countries where registered airmail and EMS are currently not available. These are used as alternative shipping methods until registered airmail / EMS becomes available again. The courier service price is determined by size rather than weight. CDs, shirts and goods will be fit in a small box (please select "Courier Small"). Once your order contains even 1 copy of 12" vinyl it is sorted as a large parcel, regardless of the weight (please select "Courier Large" if you purchase 12" vinyl).

When you check out, you will see an "express checkout" box with logos for Shop Pay, Google Pay and PayPal. These are for people who want to pay quickly with those services. Please do not select those and proceed to the next step, then you will see options for various payment methods including "bill me later".

Log in to check out your order status. [Log in] link is at the top right corner of every page.

See if your order contains any of "Pre-Order" items. If your order contains this type of item, shipping of your order will be deferred until the release date. If you wish to get delivered the normal items (non-pre-ordered items) as soon as possible, separate your order.

If you choose regular airmail for shipping, tracking number will NOT be supplied. Tracking is only available for registered airmail, EMS and courier service.

For an internal operation reason, we sometimes ship your order in separate parcels. And for another internal operation reason, you sometimes have notice of the separate shipping after delivery.

Firstly visit the item description and see if your order is eligible for Free with Purchase. If it is, contact us.